Refund & Cancellation Policy
Last updated: October 2026
Customer Satisfaction & Fair Refund Guarantee
We stand behind our interactive storytelling services. If you experience an accidental charge, technical service disruption, or unauthorized transaction, we provide full refunds for genuine cases upon review.
1. Overview of Digital Services
KahaniKaamyaKi provides digital interactive audio stories, folklore narratives, character dialogue, and entertainment features. Subscription access and story tokens are provisioned electronically to your account wallet upon payment confirmation.
2. Eligible Genuine Refund Scenarios
We review and approve refund requests within 5 to 7 business days for legitimate, genuine situations, including:
- Technical Failures: Your account was charged but story chapters, VIP access, or tokens were not credited due to server or network errors.
- Double or Duplicate Billing: You were charged multiple times for the same subscription cycle or token pack due to a gateway glitch.
- Accidental Subscription Auto-Renewal: You meant to cancel your trial or weekly subscription before renewal, reached out to our support within 48 hours of the charge, and did not consume subsequent content.
- Unauthorized or Fraudulent Transactions: Proof that your payment instrument was charged without your knowledge or consent.
3. Non-Eligible Refund Scenarios
Refunds are generally not granted in instances of deliberate misuse, such as:
- Accounts that have already consumed all allocated tokens or actively accessed premium features throughout the billing cycle.
- Chargeback attempts initiated without first contacting customer support to resolve the matter amicably.
- Accounts suspended or banned for severe violations of our Terms of Service (e.g. prohibited conduct).
4. Easy Subscription Cancellation
You may cancel your auto-renewing subscription at any time with 1 tap through your UPI application (Google Pay, PhonePe, Paytm, BHIM) or bank mandate settings. Cancelling ensures zero future deductions occur.
5. How to Request a Refund
To request a refund for a genuine case, simply send an email to our dedicated support team at info@kahanikaamyaki.site with:
- Your registered email address or mobile number.
- Order ID / Cashfree transaction reference.
- A brief explanation of the genuine issue (with screenshot if applicable).
Once verified, refunds are credited back to the original source payment method (bank account / UPI) within 5–7 business days.